Membership MMAde easy
Seeing art just got easier! Digital membership cards are HERE to the Muskegon Museum of Art! We are excited to bring our membership into the digital space. What does this change for members? Not too much! You’ll still receive your physical card, this will just be an added convenience for you. Digital membership cards for the MMA will be available on both Google and Apple wallets.
Benefits of a Digital Card
- Never worry about losing a physical card
- Coupons can be sent directly to your wallet
- Easily view reciprocal benefits
- Receive notifications about upcoming MMA events
- Receive reminders about your membership renewal
- And more!
Digital Membership Card FAQs
General
What is a digital membership card?
A digital membership card is an electronic version of a traditional membership card stored securely in Apple Wallet or Google Wallet. Members can use it for admission, guest benefits, discounts, and membership verification directly from their smartphone.
How do members receive their digital membership card?
For the initial rollout, all members will receive an email alerting them that their digital card will be available soon as well as what to expect.
Once the program has been rolled out, you can expect the following process:
After purchasing or renewing a membership, members receive an email containing a wallet download link. The card can also be retrieved through the eMembership Card App using the Membership ID and last name.(depends on Organization CRM)
Is the digital membership card free?
Yes. The digital membership card is included with an active membership at no additional cost.
How do I add my card to Apple Wallet?
1. Open the membership email on an iPhone.
2. Tap “Add to Apple Wallet.”
3. Follow the on-screen prompts.
4. The card will automatically save into Apple Wallet.
How do I add my card to Google Wallet?
1. Open the membership email on an Android device.
2. Tap “Add to Google Wallet.”
3. Follow the on-screen prompts.
4. The card will save into Google Wallet.
Can members use the card immediately after purchase?
In most cases, yes. Once the membership is processed and the card is issued, members can immediately add it to their wallet and use it.
Can the card be accessed without internet?
Yes. Once added to Apple Wallet or Google Wallet, the card is stored locally on the device and can be accessed offline.
Can members download the card on multiple devices?
Yes. Members can typically re-download the card using the original email link or app login. Multi-device support may depend on your membership tier.
Troubleshooting
What happens if the member deletes the card accidentally?
The member can re-download the card at any time using the original membership email or the eMembership Card App.
The Apple Wallet card is not updating after renewal. What should the member do?
Please allow 24–48 hours for updates to sync automatically. If the card still does not update:
• Remove the card from Apple Wallet.
• Re-add the card using the original membership email.
• If the issue persists, contact our membership team.
The Google Wallet card is not updating after renewal. What should the member do?
Please allow 24–48 hours for updates to sync automatically. If the card still does not update:
• Remove the card from Google Wallet.
• Re-add the card using the original membership email.
• If the issue persists, contact our membership team.
The card still shows expired after renewal.
This may happen if the old card remains stored on the device. Members should remove the expired card and re-download the updated version using the latest wallet link.
The card link is not opening.
Ensure the link is being opened directly on a smartphone rather than a desktop browser. Members can also retrieve their card using the eMembership Card App.